eCommerce Back Office Support
In eCommerce maintaining a steady volume of sales is the primary objective of any online retailer. However, this cannot be achieved unless you have access to robust back office support. Whether it is inventory management, order processing or after sales customer service every back office function has been in sync with front end operations. To make it happen you need a team of experienced professionals who are proficient at delivering quick and accurate eCommerce back office support services. Shivangi Talwar not only gives you easy access to such resources, but also manages them on your behalf so that you can enjoy bespoke services.
Customized Back Office Support Services for Better Conversion & Retention
With Shivangi Talwar you get the opportunity to leverage industry know how and experience of our eCommerce Back Office Support professionals. They have the ability to deliver customized services for everything ranging from store management to inventory support to phone and chat support. Our eCommerce back office support services have been designed to enhance your conversion and customer retention rates. The team of back office support experts that you hire with Shivangi Talwar works exclusively for you and ensures maximum visitors on your products page click on the 'buy now' button. These experts come equipped with every skill that is needed to enhance the sales and ROI of an eCommerce website.
Virtual Assistant Services for Online Store Maintenance and Support
The team of virtual assistants at Shivangi Talwar is a mix of new talent and experienced hands. The team members work as an extension of your in-house staff to deliver dependable eCommerce solutions for you. They collaborate with you extensively just as your own staff and take care of every minute aspect of eCommerce store management. With hands on experience on the latest tools and technology involved in online store management they can multitask and free up precious time for you and your staff. With our virtual assistants at your disposal, you not only concentrate better on your core business but also save time and money.
Our comprehensive set of eCommerce Back Office support related tasks include:
- Order processing, order entry and order tracking
- Accounting/bookkeeping transaction support
- Inventory support and management
- Up-selling and cross-selling of products
- Customer Support Services including email, phone and chat support
- Responding customer queries on your store’s return policy
- Handling product queries and offering support on the spot solutions
- Answering customer inquiries related with shipping and delivery
- Sending inbound/outbound emails
- Conducting customer surveys for enhanced customer satisfaction
